Shipping
Returns/Exchanges Policy
At
Superior Wedding Rings we understand your concerns when ordering your
wedding ring online and we strive to make the process as easy and effortless
as possible for our customers. If you have any questions before
ordering please contact us and we will answer your questions to the
best of our abilities. If there is a certain date you need your ring
by please include that information with your order so that we can
accommodate your order. If you make an order and haven't received it
please contact us at least the day before you need it. We have no way
to send a ring same day.
Orders
can be returned for a refund within the first 30 days. Refunds are less
shipping and handling and are subject to a 15% restocking fee (please
contact us before you order to avoid this fee). Designer Platinum and any Diamond ring cannot be returned for a refund. Also orders with an
engraving cannot be returned for a refund and can be subject to a 30 day waiting period to be resized. Orders
may be returned for an exchange in size (similar style, any style if there is no engraving) within the
first
30 days at no additional fee, customer will only pay return shipping to
send the new size to you. Mail Exchanges & Returns To:
Superior Wedding Rings
Attn: RMA or EXCHANGE (# Order Number)
507 N 1500 W
Orem, Utah 84057
United States
Refunds are processed within 48 hours of recieving your return, and may take up to 72 hours to be reflected on your credit card.
Domestic Shipping (USA)
Superior
Wedding Rings offers a variety of shipping options on all U.S. orders.
Most of our Tungsten wedding bands are in stock, and available for
immediate shipment. All of our other rings are manufactured upon order,
and takes approximately 3-4 business days production time. Please
expect an additional day if choosing the free engraving option. Orders
ship the same day production is complete. We do not process orders on
the weekend, so orders placed on Friday usually begin processing on
Monday. Please note that while USPS 2-3 Day Priority is fast and
usually ships same business day, the arrival time is not guaranteed. If
you need a guaranteed arrival time, we suggest using one of the UPS
delivery options. All orders over $700 require a signature upon
delivery. Once your order ships, our website will send an automated
email including the shipping and tracking information.
International Shipping
Superior
Wedding Rings offers international shipping by USPS Air Mail to a
number of international countries, shown below. All orders are charged
a flat $10 shipping charge. Typical transit time is between 5-10 days,
but occasionally items can experience customs delays of several weeks.
In transit tracking is not provided for your package, we can only
confirm delivery.
|
Austria | Australia | Belgium | Canada | Denmark |
Finland | France | Germany | Greece | Hong Kong |
Ireland | Italy | Japan | Mexico | Netherlands |
Poland | New Zealand | Norway | Singapore | South Korea |
Spain | Sweden | Switzerland | Taiwan | Turkey United Kingdom
|
| | | | |
Calculating Your Order Cost in a Foreign Currency
All
prices on our site are listed in US dollars, and charged in US dollars.
The exact exchange rate that you will pay is determined by the bank
that has issued your credit card, but in general it will match very
closely with the going exchange rates. The following web page features
a quick, easy, & free foreign exchange rate calculation using
up-to-the-minute exchange rates:
XE.com - Foreign Exchange Rate Calculator
Lifetime Warranty Terms & Conditions
After
30 days, customers may use the Lifetime Warranty program to replace
their ring for any reason. Such reasons may include: requirement of a
new size, damage, repolishing, etc. Superior Wedding Rings requires a
copy of the original receipt, the original ring, and a $15 replacement
fee to cover processing and shipping charges.