Frequently Asked Questions

When will my order ship?

Most rings ship in 2-3 days.  If you order a ring on Tuesday and you have selected the discounted $5.55 UPS 2^nd Day Air, you should expect your ring by the following Monday.  Many of our rings are in stock and will ship the same day that you place your order (or the following business day if the order is placed after 4pm MST).  If you need your order by a specific date that is less than a week away, simply notify us and we will do everything we can to make sure you have your ring when you order it.  A large number of our gold, platinum, palladium, titanium, cobalt chrome, tungsten and ceramic bands are available to ship the same or next day and often times we can ship directly from the manufacturer.   When your order is shipped directly from the manufacturer you will not receive a ring box (if you need one we can ship it separately at no additional charge, just notify us).

If you should need your ring in a faster time frame please contact customer service or leave a note in the Instructions/Comments section during the checkout process. You can contact customer service using our toll free phone number or by using the Live Help button found at the top of each page. On most occasions we are able to meet your special needs on shipping time frames. Adding an engraving or special finish to your ring can increase the processing time by a day or two. If you have any additional questions or concerns regarding shipping please contact customer service.

Where do I put my engraving instructions?

After the first page of the checkout you will see a box that will allow you to add notes to your order.  This is where you will enter your engraving instructions.  If you have selected the laser engraving option you can also let us know if you have a specific font that you would like us to use. Our laser engravings are done through a computer system and we can engrave just about any Microsoft Word font. Using the laser engraver we can also engrave on both the interior and the exterior of most rings. 
Due to the hardness of the materials the only way to engrave a tungsten, titanium, ceramic, or cobalt ring is by having them laser engraved. You will need to add the laser engraving option to your shopping cart before checkout.  If you would prefer to try your ring on before having it laser engraved that is not a problem either.  You will just need to send the ring back to us with your engraving instructions and payment once you have made a decision.  Note: Rings that have been engraved cannot be returned for a refund.  They will still have a lifetime warranty.  You will have to pay for the engraving again if you have purchased a laser engraving.

Will my ring come with a ring case?

We usually like to include a complimentary ring case with each ring that we ship and a majority of orders will come complete with a ring box. On some occasions due to time constraints or customer preference your order will ship directly from the manufacturer and will not come with a ring box. Orders that are being shipped internationally also do not typically come with ring boxes. If you would like to ensure that your order comes complete with a ring case please specify so in the Instructions/Comments section during checkout or contact customer service.

Do your rings come with any warranty?

Yes, EVERY ring on our website includes a FREE Lifetime Warranty.  Some rings will require you to register your ring to validate your lifetime warranty.   For more information, please visit our Lifetime Warranty page.

Can I do a size exchange on my ring if it has been engraved?

Yes, Wedding Bands Galleria has a lifetime warranty second to none. Even if you have a ring engraved and need a new size we will re-size the ring for you. If you need a new size before 30 days after you order you will be subject to a $25 fee.  If you have purchased our laser engraving service and would like your ring engraved again you will need to purchase the service again.

Why are your prices so cheap? Are your rings hollow?

Wedding Bands Galleria manufacturers a lot of the rings sold on the site. We then pass those savings onto our customers.  The other rings that aren't manufactured through our factory are purchased in large quantities from some of the largest manufacturers in the USA.  Because of the volume with these manufacturers we are given special pricing.  We use this special pricing to pass along savings to our customers. All of our rings are top quality.  We don't sell any hollow or used jewelry. We also use the savings on not having to pay large overhead and sales commissions to drive the prices down. If you are looking for the best quality and the most competitive pricing you have found the place.

Shipping & Returns

Returns/Exchanges Policy

At Wedding Bands Galleria we understand your concerns when ordering your wedding ring online and we strive to make the process as easy and effortless as possible for our customers. If you have any questions before ordering please contact us and we will answer your questions to the best of our abilities. If there is a certain date you need your ring by please include that information with your order so that we can accommodate your order. If you make an order and haven't received it please contact us at least the day before you need it. We have no way to send a ring same day. 

Orders can be returned for a refund within the first 30 days. Refunds are less shipping and handling and are subject to a 15% restocking fee (please contact us before you order to avoid this fee). Designer Platinum and any Diamond ring cannot be returned for a refund. Also orders with an engraving cannot be returned for a refund and can be subject to a 30 day waiting period to be resized. Orders may be returned for an exchange in size (similar style, any style if there is no engraving) within the first 30 days at no additional fee, customer will only pay return shipping to send the new size to you.

Mail Exchanges & Returns To:

Wedding Bands Galleria
Attn: RMA or EXCHANGE (# Order Number)
507 N 1500 W
Orem, Utah 84057
United States

Refunds are processed within 48 hours of receiving your return, and may take up to 72 hours to be reflected on your credit card.

Domestic Shipping (USA) 

Wedding Bands Galleria offers a variety of shipping options on all U.S. orders. Most of our Tungsten wedding bands are in stock, and available for immediate shipment. All of our other rings are manufactured upon order, and takes approximately 3-4 business days production time. Please expect an additional day if choosing the free engraving option. Orders ship the same day production is complete. We do not process orders on the weekend, so orders placed on Friday usually begin processing on Monday. Please note that while USPS 2-3 Day Priority is fast and usually ships same business day, the arrival time is not guaranteed. If you need a guaranteed arrival time, we suggest using one of the UPS delivery options. All orders over $700 require a signature upon delivery. Once your order ships, our website will send an automated email including the shipping and tracking information.


International Shipping

Wedding Bands Galleria offers international shipping by USPS Air Mail to a number of international countries, shown below. All orders are charged a flat $18 shipping charge. Typical transit time is between 5-10 days, but occasionally items can experience customs delays of several weeks. In transit tracking is not provided for your package, we can only confirm delivery.  If you don’t see your country on this list please contact us.

Calculating Your Order Cost in a Foreign Currency

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates:

XE.com - Foreign Exchange Rate Calculator

 

Lifetime Warranty Terms & Conditions 

After 30 days, customers may use the Lifetime Warranty program to replace their ring for any reason. Such reasons may include: requirement of a new size, damage, repolishing, etc. Wedding Bands Galleria requires a copy of the original receipt, the original ring, and a $15 replacement fee to cover processing and shipping charges.